Back-end systems fail to get the love given to SaaSy customer-facing counterparts
Over the last 20 years, ERP is the category of enterprise software deemed slowest to modernize because of priority given to sexier front office applications and senior decision-makers' aversion to risk.The research firm's 2023 survey found just 13 percent of orgs were focusing investment on finance systems, seven percent on operations, and six percent on HR. This compares with 22 percent on customer experience.
It cites one utility company that was racing to adopt a new customer platform, only to find"the tech gurus informed them that their vision would not be possible on their legacy core." The report also argues ERP buyers tend to be more risk-averse than other execs because their users work in finance and operations, for example, with no direct links to customers.
Meanwhile, ERP vendors have been slower to change, Forrester argues, while companies in CRM or HR such as Salesforce or Workday came in and quickly made the market"SaaS-centric."Hangover from messy Walmart tech divorce ongoing at Asda
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