Southwest Airlines expects business travel to soon hit 2019 levels
Southwest Airlines executives expect bookings in the spring to remain strong despite the airline’s widespread cancellations in December, which likely had some effect on business at the start of the year.
At Midway, a major center of operations for the carrier, the combination of the storm and later schedule cuts led to more than 1,850 Southwest flights being canceled between Dec. 22 and 29. About 260 more were canceled at O’Hare International Airport, where Southwest expanded operations in 2021 as it sought to win business from larger rivals such as Chicago-based United Airlines and American Airlines.
“Yes, it was a realistic schedule,” Harvey said. “Yes we were staffed. It was just the event, and then trying to recover from the event.” The carrier finished reuniting luggage with its owners in recent weeks and finished processing all refunds for the flight cancellations in recent days, spokesman Dan Landson said. The airline has nearly finished issuing reimbursements, Harvey said, but a small number remained this week.
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