December’s 16,700 cancellation stretch was the worst operational breakdown in company history, but not the first.
, which were fixed overnight, Southwest spokesman Chris Mainz said the company was in a “slump” and “we haven’t lived up to our standards or expectations for delivering customer service.”one of its biggest technological challenges in 2011 when it bought Orlando-based carrier AirTran and moved Jordan to president of the new division.
Southwest Airlines employees just say “when” for a Love Field photo celebrating their carrier’s buyout of AirTran. for keeping passengers on airplanes too long after a storm dumped more than 12 inches of snow on Chicago’s Midway Airport in January 2014. The $1.6 million fine was a record at the time. Southwest said afterward that it was continuing to invest in updating technology infrastructure, which struggled at times to keep pace with the airline’s rapid growth.
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