Canada’s two biggest airlines scored below average for customer satisfaction among major North American carriers, according to a new survey.
A global pilot shortage has fostered problems in North America, partly explaining why fewer planes ply the skies compared with four years ago.
Meanwhile, the surge in leisure travel after two years under border restrictions and COVID-19 health concerns has pushed prices north.“Because of that high demand, ticket prices are significantly higher, and they’ve been going higher for the past two, two-and-a-half years or so. For the vast majority of travellers, that’s the key factor in satisfaction,” he said.Article content
While a spate of upstart airlines has made domestic air travel cheaper than ever overall in Canada — particularly in the busiest corridors — passengers face higher prices and scarcer trip options in many regions and on international routes, according to figures from aviation data firm Cirium.Article content
Since last fall, Calgary-based WestJet has cut routes in Ontario, Quebec and Atlantic Canada to refocus on its home turf out west. It has also cut flights on some more heavily travelled corridors, including roughly four out of five trips between Toronto and Montreal compared to 2019 levels, Cirium data shows.
For economy — encompassing the vast majority of passengers — WestJet ranked fifth and Air Canada came eighth out of 11. Neither airline immediately responded to a request for comment.
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