A new survey ranks Canada’s two biggest airlines below the average for customer satisfaction among major North American carriers.
Canada’s two biggest airlines scored below average for customer satisfaction for economy class service among major North American carriers, according to a new survey.
As a result, carriers yielded higher revenues this year after a prolonged industry slump prompted by the pandemic, he said. Many are running at"peak efficiency," though higher labour and fuel costs compared with 2019 have hampered profit margins. Some airlines have ditched smaller planes, trying to pack in as many passengers as possible per flight. Meanwhile, the surge in leisure travel after two years under border restrictions and COVID-19 health concerns has pushed prices north.
The survey ranked airlines in three separate categories: first class and business class, premium economy, and economy and basic economy. In the first two groups, Air Canada placed fifth of six.
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Customer satisfaction with Air Canada, WestJet falls below average: SurveyA new survey ranks Canada's two biggest airlines below the average for customer satisfaction among major North American carriers.
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Customer satisfaction with Air Canada, WestJet falls below average: SurveyA new survey ranks Canada\u0027s two biggest airlines below the average for customer satisfaction among major North American carriers.
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Customer satisfaction with Air Canada, WestJet below average: SurveyCanada's two biggest airlines scored below average for customer satisfaction for economy class service among major North American carriers, according to a new survey.
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Air Canada, WestJet score below average in customer satisfaction: survey | Globalnews.caCanada’s two biggest airlines scored below average for customer satisfaction for economy class service among major North American carriers, a new survey found.
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Customer satisfaction with Air Canada and WestJet falls below average, survey findsThe poll, conducted by consumer analytics company J.D. Power, found that Air Canada and WestJet placed fifth and eighth, respectively, out of 11 airlines in the economy class
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