Canadians who woke up Friday to a worldwide technology outage that disrupted airlines, hospitals and banks may be thinking back to a widespread telecom outage from two years ago.
A person looks at their cell phone displaying a Rogers service interruption alert in Montreal on July 8, 2022. THE CANADIAN PRESS/Graham Hughes
Experts have said Friday's outage serves as an example of the risks inherent to companies relying on common technology providers amid market consolidation. CrowdStrike has said a fix is on the way. Still, chaos deepened hours after the problem was first detected. While not everyone is a CrowdStrike client, it is one of the leading cybersecurity providers, particularly in the transportation and banking sectors that have a lot at stake in keeping their computer systems working.
Two years ago, Canadians had a similar reminder of the interconnectedness of modern technology during the Rogers outage. In that case, communications were affected, which meant many 911 services couldn't receive incoming calls and debit transactions were paused when Interac was knocked offline.Small business owners were among those hardest hit by the outage, which left them unable to process debit card payments.
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