Probe found LifeLabs ‘failed to take reasonable steps’ to protect client data in 2019 hack
A long-withheld investigation into a 2019 hacking at LifeLabs Inc. that compromised millions of Canadians’ health data has finally been made public after an Ontario court dismissed the company’s appeal to prevent its release.
The report ordered LifeLabs to address a number of issues such as appropriately staffing its security team, and the commissioners’ statement says the company complied with all of the orders and recommendations. The company then sought a judicial review in Divisional Court in Ontario before the case made its way to the Ontario Court of Appeal, where LifeLabs’ appeal was dismissed.
“LifeLabs’ failure to put in place adequate safeguards to protect against this attack violated patients’ trust, and the risk it exposed them to was unacceptable,” Harvey says. “When this happens, it is important to learn from past mistakes so others can prevent future breaches from happening.
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