The company was found to have 'violated patients' trust, and the risk it exposed them to was unacceptable.'
Canadian medical services company LifeLabs did not take reasonable steps to safeguard the personal and health information of millions of Canadians from a 2019 cyberattack, the privacy commissioners of B.C. and Ontario have found.
A newly released report said LifeLabs asserted the information was not highly sensitive, earning it a commissioners’ rebuke: “We disagree with LifeLabs’ assessment and find their approach to be very cavalier regarding the privacy of their clients’ health information.” “In return, the attackers provided a high-level summary of the attack and additional patient records. Following this, LifeLabs made two payments to the attackers,” the report said. “A first, partial payment was made in return for the attackers’ report. A second payment was then made to complete the exchange. In return for payment, the attackers provided LifeLabs with four datasets, which they indicated was all the LifeLabs data in their possession.
A Nov. 25 joint statement from the commissioners said LifeLabs performs over 100 million laboratory tests each year, with 20 million annual patient visits to its locations. Its website, meanwhile, hosts Canada’s largest online patient portal, on which more than 2.5 million individuals access their laboratory results each year.In April, the Ontario Superior Court of Justice rejected the company’s attempts to block release.
“When this happens, it is important to learn from past mistakes so others can prevent future breaches from happening. But to learn from lessons, we need to share them.”
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