TORONTO — Rogers Communications Inc will be crediting customers with the equivalent of five days service, it said on Tuesday after the Canadian telecoms…
Rogers has come under pressure from Canadian government, customers and politicians over last Friday’s unprecedented glitch that lasted 19 hours. On Tuesday, the telecoms regulator ordered Rogers to respond within ten days to its questions about the network outage that impacted millions of Canadians.
Rogers, which has about 10 million wireless subscribers and 2.25 million retail internet subscribers, would have to credit between C$65 million to C$75 million to customers in the third quarter due to the outage, Scotiabank estimated in a note on Monday.Article contentThe glitch, which also disrupted flights, has cast doubt over Rogers’ C$20 billion takeover of Shaw Communications.
The CRTC has asked Rogers more than 50 pointed questions relating to the outage and the company has until July 22 to provide its responses, after which the CRTC will decide what additional measures need to be taken.Article content Following the outage payment services firm Interac has decided to add additional network provider to secure its operations from future outages.
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