Shoppers have criticised online fashion firm Boohoo after it scrapped its free returns policy and introduced a £1.99 charge in its place
If returns from the same order are made over several occasions, shoppers will be charged each time.
One person tweeted:"With such unpredictable sizing, Boohoo have the cheek to give a return cost LOL", while another said:"you have to pay for boohoo returns now???? the fun is acc over." A Boohoo Group spokesperson responded to the complaints saying:"Customer satisfaction is a priority for the Boohoo Group and we are constantly working to ensure the consumer has a positive shopping experience…"
Boohoo returns remain free for premier customers who get unlimited free next day delivery for one year for £12.99.Other retailers are likely to follow in charging for returns, according to analysts, as customers are more likely to return items bought online than in store.
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