The fashion seller is following in the footsteps of other retailers including Uniqlo, Next and Zara
Boohoo customers will now be issued a fee if they want to send any items back to the online retailer.
Boohoo's website now states: "Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. Returns are free for premier customers."It adds: "Unfortunately we don't offer an exchange facility. Simply return your item and reorder for a replacement. Your refund will be processed once we've received your unwanted items."
In May, Boohoo said its yearly profits had dropped partly because the number of returned purchases had risen. It said the rate of returns was higher than before the covid pandemic hit, Essex Live reports.
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