This article explores the impact of bad reviews on small businesses, examining both the potential harm and unexpected benefits. It discusses how to handle negative feedback effectively, emphasizing the importance of learning and growth. The article also touches on the psychology behind consumer behavior and the significance of online reputation.
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In fact, bad reviews can even be helpful. Experts say that consumers are suspicious of companies and businesses that only have glowing five-star reviews. Researchers from Northern University havethat customers are more likely to buy goods and services from businesses that have ratings spanning from 4.2 and 4.5 stars.
BAD REVIEWS CUSTOMER SERVICE ONLINE REPUTATION SMALL BUSINESSES BUSINESS GROWTH
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