An animal hospital in Surrey, B.C., is suing a former client over a series of critical TikTok videos she posted about her dog's treatment. The vet claiming the woman's 'reprehensible' viral posts are damaging the business's reputation.
Victoria Veira is seen in a TikTok video in which she describes her experience with Surrey Animal Hospital. The clinic subsequently sued Veira for alleged defamation.
Veira stands in the clinic's waiting room, filming an employee wearing navy blue scrubs. The two women shout at each other briefly before Veira turns to leave, telling another man to take his dog to another vet as she goes.Over the next several months, Veira posted several more TikToks highlighting the clinic's one-star reviews on Google, its record of disciplinary action and a three-part series explaining the treatment she said her dog received.
In its lawsuit, the clinic said Charlie's infection started because Veira didn't use a stiff donut cone to prevent Charlie from licking the wound. In one of her videos, Veira admitted Charlie had been able to reach the incision around an inflatable collar but said she quickly switched it for a solid cone.
"The defendant is guilty of reprehensible, high-handed, spiteful, malicious and oppressive conduct," the lawsuit read.The lawsuit asked the court to ban Veira from posting new videos about the clinic and order her to permanently delete the old ones.Defamation lawsuits involving social media posts have become fairly typical in recent years as people become more accustomed to sharing their displeasure on the internet.
Under freedom of expression, customers can post reviews of a business on sites like TikTok, but there are limits: Their story must be true and their comments must be based on facts. "There's nothing about a platform like TikTok or any other social media platform that kind of insulates you from the law of defamation ... I think people would be well advised to be careful when choosing their words."
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