Passengers look at an information board at the departures terminal at Pierre Elliott Trudeau Airport in Montreal, Tuesday, December 31, 2019, as a strike by Swissport employees and inclement weather has delayed and led to the cancellation of dozens of flights.
Nearly half of all flight delays in 2022 were deemed the responsibility of an airline, according to new numbers from Transport Canada.Out of nearly 199,000 flight delays that occurred last year, just over 87,500 — or 44 per cent — were within an airline's control and were not considered safety issues.
Rules that came into force in 2019 — often referred to as the air passenger bill of rights — require airlines to compensate passengers for delays or cancellations that are within their control. The proposed changes would require airlines to automatically compensate passengers unless the airline can prove that "exceptional circumstances" caused a flight disruption.that those circumstances include weather concerns, airport operational issues and "hidden manufacturing defects" on an airplane. Technical problems that are part of "normal airline operations" would not be considered part of those exceptional circumstances.
"In the eyes of passengers, anything can seem like a safety issue. So the problem is that it was interpreted too broadly," she said."Safety did not seem to be an issue in Europe. So this argument they've put forward is not new. I've heard it before and it doesn't make sense to me," she said. Transport Canada's numbers show that a sizable chunk of flight delays — more than 28,000 — were caused by safety issues. But that number is less than a third of the 87,000 delays that were deemed to be the airlines' responsibility.
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