Air Canada rejects passenger compensation claims for delays caused by tech issue
While denying his compensation request, Air Canada offered him a 15 per cent fare discount on any upcoming flight as a “goodwill gesture.”
The country’s largest carrier has struggled with intermittent computer problems over the past few weeks. “Air Canada has obligations to passengers who are impacted because it is caused by things that the airline has control over,” he told reporters June 1, hours after the IT issues resurfaced. “We are hearing about too many of these ‘errors’ to believe that it was a genuine error,” he said in an email.
“They said in their official communications to passengers that it was maintenance. I do not believe it was maintenance. I think it was a direct consequence of their IP issues,” Judson said, noting that his return flight to Winnipeg landed more than three hours behind schedule.
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