MONTREAL - Air Canada has rejected compensation claims from some travellers who were among the thousands affected by flight delays caused by computer ...
MONTREAL - Air Canada has rejected compensation claims from some travellers who were among the thousands affected by flight delays caused by computer problems in recent weeks — a response it now calls “erroneous,” with cash offers en route.
Judson said he arrived more than three hours late after his June 1 flight from Winnipeg to Toronto was delayed due to the IT defect.“Some really interesting logic puzzles at Air Canada as to when something is actually their fault.” “Air Canada is offering compensation in line with APPR compensation levels for flights which were affected by the IT outage. Some passengers had received erroneous responses from us, and we are in the process of re-contacting them with the correct responses,” spokeswoman Angela Mah stated.
That same day, Transport Minister Omar Alghabra stressed the carrier’s compensation responsibilities to its guests.
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