Air Canada is reducing its schedule, on average, by 77 round trips, or 154 flights, a day in total for July and August
citing “unprecedented strains” on the airline industry from resurgent travel, says it is cancelling 154 flights per day in July and August, or 15 per cent of its schedule.
Mr. Rousseau’s customer message did not provide details on the reductions, but Air Canada gave specifics in a response to questions from The Globe and Mail. Most of the flights affected are to and from Toronto or Montreal, Air Canada said. “These will be mostly frequency reductions, affecting primarily evening and late-night flights by smaller aircraft, on transborder and domestic routes,” the airline said in an e-mailed statement. “Our international flights are unaffected, with a few timing changes to reduce flying at peak times and even out the customer flow.
In his customer message, Mr. Rousseau described “flight cancellations and customer service shortfalls on our part that we would never have intended for our customers or for our employees, and for which we sincerely apologize.”
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