Two Taylor Swift fans were left bewildered after their $1,800 Hotels.com booking for her Toronto concert turned out to be a shared condo instead of a hotel room.
Two self-proclaimed 'Swifties' were left stunned when their $1,800 Hotels.com booking for the Taylor Swift concert in Toronto turned out to be anything but a hotel room. They ended up in a shared condominium with strangers, a far cry from the comfortable stay they expected. Months after Taylor Swift 's 'Eras Tour' captivated Toronto , sending ticket and hotel prices soaring, some fans are still grappling with the aftermath of overpriced accommodations.
Alicia Keim, along with her friend, shared their experience of booking what they thought was a standard hotel room on Hotels.com for a three-night stay during the concert. But upon arriving at the downtown Toronto building, red flags immediately emerged. The check-in process was unusual, involving text messages and phone calls, and an unexpected encounter with a man in sweatpants and his dog in the elevator set the tone for a disconcerting experience.To their utter shock, Keim and her friend discovered they were not checking into a private hotel room but rather sharing a condo with complete strangers. The entire situation left them feeling uneasy and unsafe, prompting them to abandon the booking and secure an actual hotel room. When they approached Hotels.com for a refund, they were informed that the room was non-refundable. Despite their disappointment, Keim chose to share her story, warning other travelers to meticulously review listings and ensure they are booking genuine hotel rooms to avoid similar situations.CTV News contacted Hotels.com, and a spokesperson from parent company Expedia assured that their Trust & Safety team is actively investigating the matter. They stated that while the property had proper registration, they are verifying its listing details and classification. Expedia emphasized their commitment to traveler safety and apologized for Keim's experience, assuring that they are taking steps to prevent such incidents from recurring. Keim eventually received a partial refund of $900, half the cost of her initial booking. Her story serves as a crucial reminder for all travelers to exercise caution and diligence when booking accommodations online, always verifying the details and ensuring they align with their expectations
Taylor Swift Hotels.Com Toronto Concert Condo Shared Accommodation Travel Safety Booking Mistakes
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