Global tech outage: Microsoft VP explains what went wrong

Crowdstrike News

Global tech outage: Microsoft VP explains what went wrong
MicrosoftAnn JohnsonSoftware Update
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It's a software update that had huge repercussions. All around the globe, companies have faced technology troubles after an update from cybersecurity firm...

It's a software update that had huge repercussions. All around the globe, companies have faced technology troubles after an update from cybersecurity firm CrowdStrike systems. It led to delayed and canceled flights, stores closing their doors for the day, and headaches for millions. CrowdStrike CEO George Kurtz on X the outage wasn't caused by a cyberattack and that a fix had been deployed. Many believe it could take a few days for all systems to be fully back online.

Joining us now to explain more is Ann Johnson Microsoft, Deputy Chief Information Security Officer and Corporate Vice President, Anne.So what can you tell us about, sort of, especially for us laypeople about how this sort of percolated through systems and then the process of, of turning that around and getting everything back up and running.This is similar for folks that aren't, you know, steeped in this technology all the time.

And because Crowdstrike is such a integrated part of those systems, there are times when they're going to have to do manual updates, we are working with crowds really fast to try to remove all of that manual process and try to get to a place where customers can do a more updated and automated process.

Um Ironically, in order to try to prevent some of this, you know, that's an interesting framing just because this was a third party solution.A third party provided an update to their Microsoft customers um that brought down global it systems.

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