While videoconferencing is helping us stay connected, it deprives us of many important non-verbal cues. This means our brains have to work much harder for the same level of communication
This translation has been automatically generated and has not been verified for accuracy.Alicia Jenelle feels drained these days, and she believes videoconferencing is to blame. Since the pandemic, Ms. Jenelle, who leads a Toronto event planning firm, has replaced all her work chats, coffee dates and lunch appointments with virtual meetings over Zoom, Cisco Webex and Microsoft Teams.
When we communicate in person, we pick up on a lot of non-verbal cues, such as subtle changes in the other person’s facial muscles or whether they’re tapping their foot with impatience, Dr. Spicer explains. At Algonquin College, learning technologist and part-time professor Louisa Lambregts says this kind of conflict in how we process information is why it’s ill-advised for online instructors and presenters to show slides with verbatim text of what they say.
The sheer number of videoconferencing meetings, and the lack of opportunity to socialize during breaks and before and after virtual events contribute to the sense of fatigue people are feeling, says Willi Wiesner, associate professor of human resources and management at McMaster University. These technological problems and constraints can also affect the impression one makes on others, Dr. Wiesner says, noting in a 2013 study, he and his team found job applicants and interviewers thought each other less personable and trustworthy in video interviews than in person.
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