The cruiser told 7 On your Side that buying travel insurance and having a healthy skepticism of a boat with a hole in it cost her.
Amargo was bummed she was missing her cruise but happy with the insurance... for a while.
"Then through Channel 7," she says, "I find out that the people that boarded the ship and were there for days using the amenities got offered a full refund plus half their fare, 50% of their fare, in credits as a goodwill.""And she told me, 'No, absolutely not.' And I said, 'Oh, OK.' I said, 'Well, do you have an appeals process that I could apply to?' 'We don't have such a thing.
So 7 On Your Side's Michael Finney asked Amargo, "Had you got on the ship and not bought insurance, you would have got a full refund?"Princess backs that up, saying the couple had to board the ship to be eligible for the full cash refund and 50% credit. However, after 7 On Your Side reached out, Princess provided a goodwill future cruise credit of 50%, and we thank them for that.
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