It's the last thing you'd want to find in your iced coffee...
location off Sissonville Road in Kanawha County on April 7, 2020. She ordered two McDoubles, a Filet-O-Fish, and a medium Mocha Frappe. On the ride home, she drank the Frappe through a straw and ate the Filet-O-Fish. When she arrived, she put up the groceries she'd bought and placed the iced coffee drink on the counter. It was then she noticed the straw moving around in the lid of the drink.
Holstein has filed a complaint against McDonald's on March 11 at the Kanawha Circuit Court. She has accused the company of negligence and breach of warranty, stating that the incident has caused severe and permanent injuries. She seeks compensatory damages for pain and suffering, emotional distress, mental anguish, medical expenses, lost wages, annoyance, inconvenience, and aggravation.
McDonald's typical standard practice to make a Frappe involves blending ice and coffee in a machine blender, filling the cup, adding whipped cream and a drizzle of syrup, then placing a rounded lid on the cup before delivering it to a customer, according to a YouTube instructional video from
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