The baker details her frustration as a customer ordered a custom cake, refused to pay, and disappeared without a trace in her viral video.
Despite the cost-reduction efforts, something felt off. You know that gut feeling you get when something doesn’t feel quite right? Well, the baker had it in spades. The entire time she was making this cake, a nagging feeling told her that the lady wasn’t going to show up.Fast forward to the day of pickup. The customer called, asked if the cake was ready, and verified that it was fully. The bakery confirmed everything was set. And then… nothing. Not a word. No cake pick-up. No payment.
We also asked if she had ever been in a situation where she started preparing an order for a customer who later backtracked, to which she responded, “I’m rarely in such situations because I make sure to confirm full payment before I process orders.” When asked if she had any advice for entrepreneurs on setting boundaries and protecting their business while dealing with customers, she emphasized never agreeing to process orders without first receiving payment. “Be very strict with your policies. It’s as simple as that”, she said. She further added that it’s important to know when a customer is crossing professional boundaries.
Some netizens believe that the customer simply did something called “deposit revenge,” a way of costing the bakery more since they wanted to keep the deposit.Other users provided equally petty solutions. One suggested that the bakery keep calling her to remind her that her cake is ready for a year, while another user said, “Invoice her and submit it on her credit report.
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