With most advisors back in the office, many parts of the client relationship remain virtual

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With most advisors back in the office, many parts of the client relationship remain virtual
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Remote work mandates vary among wealth management firms, with some advisors reporting to the office five days a week and others saying their firms have left hybrid work policies discretionary

Many advisors credit the industry’s adoption of virtual meeting tools such as Zoom and Microsoft Teams for allowing them to continue their jobs in the early days of the pandemic.While wealth management firms take different approaches to remote work, advisors say the way they do their jobs has changed significantly since the COVID-19 pandemic – regardless of where they perform it.

However, his office had several new associates join the team over the past few years and training prospective advisors virtually was difficult, he says. “Before the pandemic, some clients would have hesitated before signing important documents electronically,” she says. “We’re in the services business, so it should be what the client wants,” Ms. Sparrow says, adding that less than 20 per cent of client meetings are in person now.

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