Glassdoor CEO Christian Sutherland-Wong says new initiative that lets employees give raw, anonymous feedback has improved their company-wide satisfaction.
Glassdoor CEO Christian Sutherland-Wong views raw workplace feedback as"an important gift," even though receiving negative feedback can feel"uncomfortable" at times.
Executives at Glassdoor have also found this unfiltered exchange of feedback useful in keeping a pulse on how their employees are actually feeling. "If you have a culture of holding things close to your chest and not being straightforward in how you operate then you create a political environment where people will shy away from telling you the truth," he says.
The first thing that Sutherland-Wong says that he does when he receives feedback is to acknowledge it. Then he determines if"it's a chorus or a few loud voices." To do so, he keeps an eye on the subject of criticism and gets insights from people that he works with. If he does determine that the criticism is not shared by a large group of people then he does not take the advice." be thick-skinned; it is not your role to please everybody," he says.
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