When everything is deemed urgent, workers are left scrambling to keep up, constantly in motion and in a state of overwhelm. They suffer, and so does the work
We’ve all experienced it: You’re relaxing after work when you hear your phone chirp or your e-mail chime. A message comes in from a colleague requesting a document immediately.From weekend messages to multiple pressing projects to unrealistic deadlines, urgency culture is a phenomenon that many in the workplace experience.
It was a turning point for her. Ms. Baynton points out that burnout – extreme emotional, psychological and physical exhaustion – makes it so that the person experiencing it can’t be urgent any more.How leaders create urgency culture As Ms. Phillip sees it, urgency culture is “a social issue that reinforces capitalist and colonial ideologies of how we’re supposed to work. It’s very much a colonial lens of productivity, busyness and always going. When we’re unable to step outside of that cycle, we don’t have the energy to do the important work, [which is] decolonizing our organizations, our workplaces and our communities.”
Her comment had an impact. “Another leader pulled out his phone during the session and said, “I’m rebooking all my meetings. I’ll end my meetings 15 minutes earlier, so [they can] go have a snack, whatever.’”
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