Sunwing has cancelled a number of winter flights from Regina, Saskatoon and Winnipeg, causing chaos for one Regina couple’s wedding plans as flights for their destination wedding in Mexico were cancelled not once, but twice.
For a Regina couple, saying yes was easy – but actually getting married is proving more difficult due to repeated issues with Sunwing.
“At this point, I was just stunned, because why did you even let us rebook?” May said. “Why would you even offer this service?” She’s right. Sunwing cancelled weekly flights from Winnipeg to Los Cabos and Mazatlan starting Feb. 2. The company added that impacted customers can change their vacation destination at “current system rates” and are being offered a “$100 CAD future travel credit as a goodwill gesture.”
Last week, Sunwing executives revealed the company had received 7,000 complaints stemming from the travel chaos in December. Weather delays were cited as the biggest problem.
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