The unions representing public servants say the federal government should have done more to ensure a smoother transition when the country's largest health care plan switched to Canada Life last summer, including ensuring staffing levels were adequate to serve the nearly two million members.
On July 1, Canada Life took over administration of the Public Service Health Care Plan, which serves 1.7 million federal workers, retirees and their dependents. Previously approved changes to the benefits plan also came into effect that same date.
Chris Aylward, national president of the Public Service Alliance of Canada, in his downtown Ottawa office. Another public sector union, the Canadian Association of Professional Employees, said it would have liked to see a trial period or running of parallel systems before Canada Life was given the sole responsibility to administer the plan.
Treasury Board President Anita Anand, who replaced Ottawa-Vanier MP Mona Fortier in late-July, said she is speaking directly with Canada Life leadership about the "unacceptable" delays. In a statement to CBC, the Treasury Board said they are having daily discussions with Canada Life to better understand members' situations and provide additional guidance where required.
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