Google's cloud business is set to dramatically ramp up staff in sales and support under its new head Thomas Kurian
Weeks into his new job as head of Google’s cloud business, Thomas Kurian identified a chief complaint from big business customers: They often didn’t have account managers to call.
Understanding corporate customers is precisely why Google hired Mr. Kurian, who spent two decades at longtime adversary and competitor Oracle Corp., including running product development. Customers are happy with Google’s technology, he said, but not their lack of access to sales managers to cater to their needs—a basic business tactic.
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