KHOU 11 was first to tell you about the delays stemming from local processing centers. Now we're learning more about the one in Missouri City.
Inspectors found an estimated 160,000 pieces of delayed mail at the South Houston Local Processing Center in Missouri City on Jan. 28.
The OIG's office said during a visit on Jan. 28, inspectors found an estimated 160,000 pieces of delayed mail at the South Houston Local Processing Center in Missouri City. Those pieces of mail included Priority Mail Express, Priority Mail and large packages that required special handling. The OIG's office found that several factors caused the high amount of delays in mail delivery, one of those being that operations were moved from Houston's North Houston processing center to the South Houston location.
The OIG recommended several changes to the postal service to remediate the issues, including assessing the backlog to see if temporary staffing is necessary and developing a process to communicate and solicit feedback from local managers when developing and implementing changes to the South Houston facility as it shifts into a processing center.
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