The anxiety and anticipation of reopening our family-owned beauty business after lockdown.
exploring the effects of the ongoing pandemic on people and places in the beauty industry. Here, Hugh Spa's Catherine Bak opens up about the challenges facing her family-owned business and the strategies she plans to put in place upon its eventual reopening.
We closed Hugh Spa on March 13th, a week before the state government was like, "OK, nonessential businesses must close down." The week before that, we started to see a lot of cancellations — and that’s when I knew. But it was a really tough decision. I was scared for myself and especially my mom. I called each and every one of our appointments for all of March and April to cancel myself and they were all very understanding.
We have not personally experienced racism during this time, but the xenophobia going on with coronavirus makes me fear for my employees and my parents and my grandma all the time. We have a really special spa. We have a lot of regulars. We have only felt loved and it's been great. The [racially charged assaults] are something that I need to think about, once we do reopen. I hope not, but I'm sure we are going to have a few racists out there harassing my staff.
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