WestJet Airlines is asking the federal government to allow airlines to recover passenger compensation costs from other aviation industry partners, if it believes those partners played a role in causing flight delays or disruptions.
The CEO of the Calgary-based airline, Alexis von Hoensbroech, made the comments in Calgary on Wednesday during a Chamber of Commerce event. He said while he supports the air passenger bill of rights instituted in Canada in 2019, which outlines how airlines must communicate and reimburse or compensate travellers for everything from delayed flights to damaged luggage, airlines don't operate in a vacuum.
“If you want an aviation sector that collectively produces a reliable product for our guests, then there has to be some shared accountability.” Some passenger advocates have suggested that in addition to compensating travellers, airlines should be subject to stiff monetary penalties if they don't live up to their obligations under the passenger bill of rights.
“There is a time lag between these things, but eventually we will have to factor the costs into the ticket price, of course,” he said.Von Hoensbroech's comments come as Transport Minister Omar Alghabra has vowed to strengthen the air passenger bill of rights, in the face of criticism from passengers who are dissatisfied with the current system.
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