WestJet ordered to revise policy for unexpected delays following complaint from honeymooning couple
She says WestJet told her that an aircraft change the night before had bumped them off their flight, but hadn’t notified them of the itinerary change.
Williamson says the airline has provided the couple $900 each cash compensation, as per the new passenger protection regulations. But she notes that offer only came after they were first offered $125 WestJet dollars each as compensation.In a Dec. 19 summary , the CTA ruled "it became evident that WestJet's Tariff was unclear" and gave the airline until March 18, 2020 to clarify its policy.
In a statement to CTV News, WestJet says it's committed to guest care and the company is working with the CTA to ensure it's better in compliance with the passenger rules. Williamson says while she's happy with her settlement, not all passengers are so aware of the rules or how to complain to ensure they are enforced. A pilot taxis a Westjet Boeing 737-700 plane to a gate after arriving at Vancouver International Airport on February 3, 2014. THE CANADIAN PRESS/Darryl Dyck
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