Here’s how to make people feel welcome to the company even with remote and hybrid work
After weeks of wading through resumes, conducting interviews and negotiating terms, you’ve finally hired a new star employee. But now that she’s signed the contract, what’s next?Yet, onboarding – the process of adding new employees into your work force – has been forced to flip the script since the pandemic.
It’s no simple thing to come up with inventive ways to introduce fresh talent to an organization remotely though. Steph Barlow, a human resources consultant in Vancouver, uses the word “weird” to describe onboarding today. She says human resources professionals and hiring managers are often anxious about wowing recent recruits if all they ever experience is a sea of new faces on their screen.But making a good first impression is only one aspect of the task.
Ms. Barlow goes even further. She likes to make things as stress-free as possible, especially for those employees coming into the office, by creating a fun infographic for them in advance. It outlines exactly what their first day will look like, from meeting with HR in the morning to having lunch with management. She lists transit and parking options, and even which software tools they will likely use right away.That’s what Terra Aartsen, chief product officer at Citation Canada in London, Ont.
“If you have a truly hybrid work force, onboarding tools and platforms are absolutely critical to making this work,” she says. “It ensures that every employee has access to the same quality of onboarding regardless of where they’re located.”No one wants to feel like a number, but that will happen if you offer a one-size-fits-all approach to onboarding. While there are definitely large parts of the onboarding process that must remain the same for everyone, there’s more wiggle room for others.
“Speak in regular person language because the people you’re hiring don’t work there yet,” cautions Ed Muzio, chief executive officer of Group Harmonics in Austin, Texas. That means spelling out any corporate acronyms and other company-specific verbiage. From written material to training videos, messaging should be clear, specific, engaging and personable.While there’s a lot of talk about generational differences on the job, Ms.
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