A regional councillor from Waterloo, Ont.
, says her experience trying to use accessible transportation in Ottawa was so poor it inspired her to write to Mayor Mark Sutcliffe and his council colleagues about its unreliability.Chantal Huinink, a regional councillor from Waterloo, Ont., said in a letter to Ottawa Mayor Mark Sutcliffe and council she was disheartened by her experience navigating this city's transit system and downtown core.
After contacting two accessible taxi services upon her arrival at the Via Rail station, Huinink said she waited an hour and half but none arrived. Another wheelchair user suggested Huinink take the O-Train, so she did — at night with all her luggage in an unfamiliar city, an especially difficult task because Huinink has a visual impairment.Accessibility lacking elsewhere
Huinink said the mayor's office responded swiftly and positively, indicating they were "working on it" and connecting her with accessibility staff to explore her complaints further. Like Huinink, Humphrey said he has struggled with booking a ride on Para Transpo or in an accessible taxi, especially at night.
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