Shoppers are warned about misleading ads for customized products on platforms like Instagram, Facebook, and TikTok. The Better Business Bureau highlights a rising trend of scams where advertised products fail to meet expectations or never arrive.
A personalized item might seem perfect; however, interested shoppers should look out for misleading ads on Instagram, Facebook, and TikTok promoting customized products. The Better Business Bureau's (BBB) Scam Tracker has gotten numerous reports from people whose purchases were far different from what they thought — if they arrived. While scrolling through social media, an ad comes up for the cutest personalized product.
It could be a clothing item with a loved one's name on it, a keychain with a favourite pet’s face, or a paint-by-numbers kit made from a provided photograph. Whatever the case, you click the link to the company’s website. Everything looks legitimate, so you purchase with great anticipation. However, when the order arrives (if it arrives at all), it’s not the expected or imagined quality. The personalization might contain errors, or the product may differ completely from the website's description. The contact for customer service doesn't respond, or if you speak with someone via phone or email, they assure you they will fix the issue — but never do. Ultimately, you are left with an undesirable product or no way to get your money back. In a recent BBB Scam Tracker report, one consumer reported, 'I saw an ad on Facebook advertising 'GOING OUT OF BUSINESS SALE' for Big Lots. I placed an order on biglotsonsaling.com on my bank debit card and a separate order on my credit card. Then learned it's a scam. Big Lots knows about it. My roommate looked it up. I wish I had more more info but that's all I know.' Another shopper reported this experience buying a custom hoodie online: “After five days, I hadn't received a shipping notification and got curious. Returning to the site, I used their tracking option, but there was no result. I called the phone number on the site, which connected to a garage door compan
SOCIAL MEDIA SCAMS PERSONALIZED PRODUCTS ONLINE SHOPPING FRAUD CONSUMER PROTECTION
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