How to transform your company culture to be customer-centric:
If I want to transform my company to have a customer service/customer-centric culture, how do I get started?–––Ready in Racinestatement that people at your company can get behind and bring to life through their actions.
Three of my favorite statements of purpose:We exist to make a difference and bring unexpected happiness to people’s everyday lives.The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.Once you’ve decided on your purpose and crafted a statement that expresses it, it’s time to bring it to life. This happens when you embed your purpose into:
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