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Walmart store employees complain of increased “safety issues” stemming from encounters with shoplifters as the big-box chain introduces more anti-theft measures due to spiking crime., “Walmart’s anti-theft self-checkout technology is effective but involves confronting customers,” leading to many suspected shoplifters becoming “hostile” to workers.
The new technology targets those who try to steal by improperly using self-checkout machines. If the system detects misuse of a machine, such as purposely leaving an item unscanned, the machine will pause and alert employees. While Walmart has trained its employees to approach customers in a non-accusatory manner to get to the bottom of the issue, several former and current workers have spoken up about what they consider a faulty method for busting thieves.
Another Walmart employee in Illinois told the outlet that customers often get defensive when confronted over a “missed” scan.While Walmart has trained its employees to not directly accuse customers of stealing, another current employee from Missouri reported that the new method “feels more confrontational than it was before because…the evidence is right there,” referring to the machine’s video function playing back its detection of an unscanned item.
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About singing, Walmart and the last day on earth – Terry Pluto’s Faith & YouI am a sports columnist for cleveland.com & The Plain Dealer. I grew up in the Cleveland area, attended Benedictine High and Cleveland State. I also spent 22 years at the Akron Beacon Journal before returning to the PD in 2007. For more information, you can check me out at www.terrypluto.com and on Facebook at http://www.facebook.
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