After asking it to freeze the account a letter arrived saying she was in arrears and a default charge was due
Virgin Money acknowledged there had been a series of errors.My wife died suddenly of a heart attack three months ago. I was unaware she had a Virgin Money credit card until a statement arrived the following month. I immediately wrote to the bank with a copy of her death certificate and askedAfter receiving no response, I phoned and, after negotiating layers of complex interactive voice recognition processes and a lengthy wait, I eventually got through to the bereavement team.
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