After a disastrous Christmas travel period, which included cancelled and delayed trips, Via Rail has issued an apology to travellers. But one traveller says the apology is not good enough.
After a disastrous Christmas travel period, which included cancelled and delayed trips, Via Rail has issued an apology to travellers.
In a statement Tuesday, Martin R Landry, President and Chief Executive Officer at Via Rail Canada said, "We appreciate that passengers were looking forward to holiday celebrations and family get-togethers, and we regret that for many, those plans were disrupted. We didn’t meet your expectations and for that we apologize."
"We stopped in Coburg, and we were stopped there for hours, and we still hadn't had any communication." "There wasn't much food either, and then the toilets stopped working, so that was kind of a mess," said Woods.
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