Cerys Goodall, Vetster’s chief operating officer, spoke to the Star about Vetster’s partnership with PetMeds, caring for ducks, and why the company won’t make vet clinics obsolete.
During the height of pandemic lockdowns, some people ordered a lot of takeout. Others became fitness buffs. And nearly everyone knows someone who decided a once-in-a-century pandemic was the best time to buy a pet.
The concept has been a success. Vetster boasts triple-digit growth and tens of millions of dollars in investment capital, not to mention a recent partnership with U.S. based PetMeds. It’s really advancing and growing. This is a global problem and opportunity to solve. We see it everywhere. Access to care doesn’t just impact urban environments where we’re seeing veterinary shortages. You can imagine people who live in rural or remote areas where getting to a vet could be a three-hour road trip if you live up north in Canada. You may not have access to care. The veterinarians that you need may not be readily available. Maybe you need to speak to a specialist.
I would have thought the shortage was because a lot of people bought pets during the pandemic, but it sounds like there’s more to it. Are there any pets that might have problems getting an examination on Vetster? I’m thinking rats, tarantulas, otters, maybe. Certainly, the pandemic really shone a spotlight on what pet parents need, but the need for convenience in our very busy lifestyles is also a factor. People are much more comfortable with technology-first solutions. Consumers are very savvy at seeking out the information that they need, and now they can do it in a way that gets them out of Dr. Google and into the hands of a licensed Canadian veterinarian.
In your clinic is where you’re going to do your blood work, your annual exams, perhaps spaying and neutering. There’s always going to be a need for a clinic, no question about it. Having a great relationship with your clinic is absolutely paramount. Telehealth can supplement all of the in-between.
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