WASHINGTON (Reuters) -A U.S. judge in Seattle on Tuesday rejected Amazon.com's request to dismiss a Federal Trade Commission lawsuit that accuses the company...
WASHINGTON -A U.S. judge in Seattle on Tuesday rejected Amazon.com's request to dismiss a Federal Trade Commission lawsuit that accuses the company of enrolling millions of consumers into its paid Amazon Prime service without their consent.
Amazon used "manipulative, coercive or deceptive user-interface designs known as 'dark patterns' to trick consumers into enrolling in automatically renewing Prime subscriptions," the FTC said, which has sought civil penalties and a permanent injunction to prevent future violations. The FTC's Prime lawsuit said Amazon "under substantial pressure" from the FTC changed its cancellation process in April, before the agency filed its lawsuit. The complaint said "Amazon still requires five clicks on desktop and six on mobile for consumers to cancel from Amazon.com.
Amid inflation and pandemic-era restrictions, customers at grocery stores are growing increasingly irate — and taking it out on helpless, minimum-wage workers who have little recourse for protection.
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