‘I was humiliated, I was crying and I was the only black woman in the area’
A United Airlines employee accused of directing racial slurs at a customer has been charged in Texas with disorderly conduct, according to court documents.
“I walked up to the woman, Carmella, and said, ‘Hi, do you have a refund code available?’ and she started yelling at me, calling me a monkey,” Hughes said in a phone interview Monday. “I was humiliated, I was crying and I was the only black woman in the area.” United said in a statement: “We have withheld the employee from service since the night of the incident pending an internal investigation. Upon conclusion of the investigation, we will take any and all appropriate corrective action up to and including termination.”Assertions of racism on airlines have made national headlines in recent years.
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