Michael Toulmin is shown with his certified service dog, Thor.
A B.C. family says WestJet agents told them they could not guarantee in advance that their son’s certified service dog would be allowed on its flight to Mexico, so they travelled without it. While the airline’s stated policy allows for service dogs, an advocate says there can be confusion about the rules when people fly. Michael is autistic, and Thor helps him regulate his behaviour.
Michael's father, William Toulmin, said they were aware that Thor, a German shepherd, would need extra room, and they were prepared to pay if needed. To get to Vancouver International Airport for their flight, they needed to drive for approximately two hours, then take a 90-minute ferry ride, then drive for about another 30 minutes.
It was the first vacation the family had ever taken outside of Canada and the United States, but Andrews said it didn't feel like a vacation. In an emailed response to CBC News, WestJet spokesperson Julia Brunet wrote: "We apologize for the confusion. These reservations should be confirmed in advance of travel to ensure a seamless travel journey."Meredith Areskoug, who works for Pacific Assistance Dogs Society , a B.C.
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