'Unacceptable performance:' San Diego's new ambulance provider facing fines for non-compliance

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'Unacceptable performance:' San Diego's new ambulance provider facing fines for non-compliance
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. SDFD says it will pursue fines after a review shows Falck regularly understaffed ambulances. “I want to first and foremost ask Falck why we shouldn’t see the statistics from the last three months as really a bait-and-switch,” SCMRaulCampillo said.

The San Diego Fire-Rescue Department on Wednesday said it will be pursuing financial penalties after an early review of Falck’s 911 contract found the firm regularly understaffed ambulances.

“The issue here is there were terms that we agreed to that are not being met,” San Diego City Councilmember Monica Montgomery-Steppe said. “Falck won outright, but if that was based on promises that could never have been fulfilled then we have to go back to the table because that makes it very unfair.”“I want to first and foremost ask Falck why we shouldn’t see the statistics from the last three months as really a bait-and-switch on the city of San Diego?” Campillo said.

Behm also said there may be no ambulances stationed in certain areas because they operate a “dynamic system” aimed at increasing response times. The department said there have been times when no ambulances were available and it has had to rely on mutual aid while creating its own contingency plans.

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