Atif Choudhury, from London, says his 'stress levels are through the roof' as he tries to get a visa for his Ukrainian fiancee to travel to the UK.
With Russian troops ordered into eastern Ukraine, some British citizens are still desperately trying to get their families out of the country.
When he tries to submit the application an error occurs saying his answer cannot use special characters - even though this isn't the case. His wife, who is seven months pregnant, is reluctant to leave her home and family behind in Ukraine but Jon is worried about their safety. Nick Mansfield, from Poynton in Cheshire, says he has spent hundreds of pounds calling the UK Visas and Immigration hotline from Ukraine to try and get his wife and two daughters, aged five and eight, to the UK - but no one was calling him back.
They now have an appointment to get an emergency visa in Kyiv on Friday - but Nick says he "wasted" five days waiting for the immigration service to call him back."These applications are being prioritised and, where we have all relevant information, we will aim to process within 24 hours and issue to the person as soon as possible.
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