UK Info Commissioner slams use of WhatsApp by health officials during pandemic
The next review, the one regarding practices, will identify systemic risks, areas for improvement, and ways to be more consistent in communication approaches across departments. It will also include a look into what issues might have been specific to the pandemic.
Although the ICO is taking a hard stance against the use of non-formal communication, it does go some way to recognize that its creeping prevalence in the public service might just reflect the times. Eckersley said it was understandable to use private correspondence channels during the pandemic, but the lack of oversight inherent to the communication methods presents risks.
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