Passengers flying into Britain faced major delays after landing at airports on Saturday due to a nationwide issue affecting the automated border control gates that scan passports upon arrival.
Images posted on social media showed long queues with hundreds of people at London's Heathrow and Gatwick airports with frustrated passengers complaining of having to wait several hours in line.
"We are working to resolve the issue as soon as possible and are liaising with port operators and airlines to minimise disruption for travellers," they told Reuters. While many foreign visitors to the UK need to see a border control officer upon landing, others, including British, EU and U.S. citizens, can use the automated gates known as e-gates to scan their passports and enter the country.
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