When riders use the text-to-911 feature in the app, it will generate a prewritten message including information about the trip, such as the vehicle information and location.
Uber is rolling out new safety features that will allow users to talk to a live safety agent and text 911 operators in the case of emergency.
One feature, which Uber says will be rolled out to more than half of the country, including New York City and California, will allow users to text 911 operators for immediate emergency response."Text-to-911 is something that we started testing in 2019 in the counties that allowed for texting to their 911 call centers," Payne said. "And so with this announcement, we are now expanding that to all of the counties that have this technology available now.
"They can use that for any situation that isn't yet escalating to the need of getting police or other emergency services like fire department or ambulance, but they may feel unsafe or uncomfortable and need someone to talk them through a situation," Payne said.
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