Several staffers at major retail chains, including J.C. Penney Co Inc and Saks Fifth Avenue, reported for duty at some Texas-based stores on Friday, selling merchandise 'to-go' for orders placed online.
NEW YORK - Several staffers at major retail chains, including J.C. Penney Co Inc and Saks Fifth Avenue, reported for duty at some Texas-based stores on Friday, selling merchandise “to-go” for orders placed online.
For more than a month, “non-essential” stores have been closed to the public to curb the spread of the novel coronavirus, and many were limited to shipping online orders to customers’ homes. Even with curbside service, chains have sharply curtailed signature department store services. Makeup applications and spa services are unavailable, and personal shoppers cannot interact with clientele in person. They have been using Zoom, Instagram, text and email instead.
Saks Fifth Avenue stylists and personal shoppers on Friday sent messages to Texas-based clients telling them they can schedule appointments to shop online and collect merchandise curbside, or make returns, at two Saks stores, one in San Antonio and one in Houston. The personal shoppers can also advise customers on what purchases to make, though not in person.
Macy’s Inc started testing curbside services this week at three locations in California, Florida and Texas, a company spokeswoman said.In Germany, where stores are gradually reopening to shoppers country-wide, Swedish furniture chain Ikea counts people as they enter and exit to make sure there are no more than 640 shoppers at one time. It has put up protection screens for staff offering assistance and closed its childcare and restaurant areas.
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